Dec 31, 2022, 7:48 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: UKtravelbear
Confirmed Suite Upgrades
Valid on flexible cash bookings (prepaid is a possibility sometimes)
One cert is valid for up to 5 nights
Two or more certs could be combined
valid 12 month
need to call earliest 14 days or lates 24 hours ahead of stay to confirm the suite
does not include lounge access
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Yesterday, 4:00 am
#526
Mora
Join Date: Aug 2009
Programs: IC Diamond Amb, Bonvoy Platinum, Hyatt Explorist, HH Diamond
Posts: 313
Originally Posted by travelingdrsuz
I thought this had changed to award bookings being allowed. This whole suite upgrade implementation has been so confusing. They didn't, then they did, then it was, then it wasn't. Clear as that sentence I just wrote. The way this is written, though, it excludes almost everything, so that it seems better to pay for the suite with a prepaid rate.
Mostly commenting here in hopes that some clarification overall comes along because like you, UKtravelbear, I see that written, but also saw Loyalty Lobby write that had changed. I wish IHG would just decide if they want to be Hyatt or not!
In the paragraph before it clearly states that CSUs can be used on Rewards Nights:
- "Confirmable Suite Upgrade can only be applied to stays that are on an eligible rate, e.g., Best Flexible, Member Discount, Reward Night, Government, and select Corporate and package rates"
"Free nights" can also be nights that are gifted or compted by the hotel, won through some competition, compensation by an airline etc....and you can't apply an CSU to those.
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Yesterday, 9:58 am
#527
FLYGVA
Moderator: InterContinental Hotels and Germany
Join Date: Oct 2002
Posts: 6,577
Originally Posted by c3rn
I'm trying to redeem, for the first time, a CSU.
I called the contact centre on day 14 prior to check in and was told that since my booking was made by a travel agent that I can't apply the CSU to the booking. Apparently it's only for bookings made direct? I can't see anything in the T&Cs that state it's not redeemable for bookings via an agent.
All my IHG booking are made via an agent so I hope that the customer service rep I spoke has it wrong, but they did seem very insistent on this.
I didn't have the time to escalate this to a manager. Although I have being that person but as it's not in the T&Cs I feel a bit aggrieved.
Has anyone else redeemed a CSU for a travel agent booking?
It depends on the rate. I once asked our travel department to book a IHG flexible rate. I have had for a time my own Sabre / Galileo Access and therefore knew, that one can book rate via travel agent which are bascially the same rates as one the homepage. It was the same rate as on the IHG page. Applying a CSU failed. The explanation was, that it had to be the flexible member rate booked on IHG homepage. So yes, I got the same reply. Canceling the travel agent rate and booking the flexible rate over the homepage and applying a CSU worked.
IHG has to pay a comission to the travel agent in most cases, so I assume, it might be the reason. But I might be wrong here.
I also failed to apply a CSU to a flxible rate where I added bonus points.
c3rn likes this.
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Yesterday, 10:02 am
#528
MrsW
Join Date: May 2016
Programs: BAEC - Gold, IHG - Spire Ambassador
Posts: 602
Originally Posted by FLYGVA
I also failed to apply a CSU to a flxible rate where I added bonus points.
I applied a CSU in Bangkok at Easter. The rate was flexible with bonus points. They were dirt cheap at only £5 for 5000 every night. Sometimes the agents seem to make the rules up on the spot
.
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Yesterday, 12:25 pm
#529
saaveraward
Join Date: Dec 2010
Posts: 2,667
You still can't use it on a travel agent rate booked directly through IHG.
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