Customers who pay a security deposit at the time of their order will have that refunded when certain conditions apply.
Once you've had your Verizon service for 12 months, we'll review your payment history to determine whether you're eligible for a refund. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit.
The refund will be applied to your credit or debit card. If your payment card is not available, the refund will be applied to your bill.
If you live in Virginia, Verizon holds your deposit for six months. To qualify for a deposit refund, your payment history must show that you paid your bill in full and before the due date for five out the last six bills.
FAQs
Once you've had your Verizon service for 12 months, we'll review your payment history to determine whether you're eligible for a refund. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit. The refund will be applied to your credit or debit card.
How long does a Verizon refund take? ›
Purchases made by credit card are refunded through a credit to your credit card (which may take up to 3 weeks). Purchases made by cash or check are refunded by check (may take up to 7 weeks). If you billed your purchase to your account, you get a credit within 2 billing cycles.
Why did I get a check from Verizon? ›
Verizon will issue a security deposit refund check for any remaining credit after any outstanding balance owed on the account is satisfied.
Does Verizon FiOS prorate the final bill? ›
All about your final bill
If the disconnect date is close to the actual bill date a standard bill will be generated before the final bill statement. Pro-rated credits will appear on the bill for any charges that were billed in advance after a disconnect date.
What is the penalty to cancel Verizon Fios early? ›
If you disconnect your Fios service while you are under contract, you may be charged an early termination fee. The early termination fee is prorated. As time passes, you'll pay less to terminate Fios service. Early termination fees can cost a maximum of $350 and decrease by $15 per month.
How much is the Verizon $100 refund? ›
Customers who used a postpaid wireless plan or data plan with Verizon anytime from Jan 1, 2016, to November 8, 2023, and got charged a monthly administrative fee, may be eligible to receive up to $100 from a recent class-action lawsuit against Verizon. The minimum refund owed to eligible customers is $15.
Is Verizon giving money back to customers? ›
Who's eligible for money from the Verizon class action settlement? You may be eligible if you are a current or former US customer who purchased postpaid wireless or data services from Verizon and paid an administrative charge or an administrative and telco recovery charge between Jan. 1, 2016, and Nov. 8, 2023.
How to get the Verizon settlement money? ›
How to sign up for the Verizon class action settlement. Qualifying customers must either file a claim through the settlement website or fill out and mail in a claim form by April 15 to receive a settlement payment.
Why is my check return? ›
The check payment may have been rejected for a variety of reasons including: incorrect bank routing and account information on check payment, insufficient funds to cover check payment amount, or using accounts that are not authorized for check payments.
Why is My Verizon Fios bill so high? ›
There may be a promotional discount applied when you sign up for a contract. Often, these promotions expire, and you may see an increase in your bill. Check your bill for the date your promotion will expire. Promotional Discounts can be viewed on your online bill under “Your Discounts”.
Yes, you can stop your Verizon services any time you want. Call them anytime at 844-837-2262 between 8:30 am to 5 pm ET, Monday to Friday, or use the My Verison app.
How does Verizon proration work? ›
What are the partial charges on my bill? Verizon bills one month in advance, so your first statement will include partial charges for the current month, as well as charges for the following month. Monthly charges are prorated according to the number of days you are billed for during your 30-day billing cycle.
How do I return My Verizon FIOS cable box? ›
Return rented equipment to the Verizon store or UPS Store nearest you. You do not need to box up equipment, since equipment serial numbers will be scanned and returned to Verizon (be sure to get a receipt for your records) Contact Verizon at 1.800. verizon (1-800-837-4966) if you have any questions.
Does Verizon Fios have a 30 day money back guarantee? ›
If you wish to cancel your Service, you may do so by calling us at 1-888-244-4440. Verizon Fios IS is subject to a thirty-(30) calendar day money-back guarantee, which begins upon billing.
How do I request a return on Verizon? ›
Use the My Verizon Mobile navigation to get started. Look for your recent order, and click to view your order details. Next, select "Return". Follow the steps to set up your return and print a prepaid shipping label.
Is it hard to cancel Verizon Fios? ›
Log into My Verizon. Select the option Chat with us (or tap the snowflake option in the My Verizon app). Type in “Cancel” in the Ask a question box. Follow the on-screen instructions for disconnecting a line or request to chat with a customer support agent.
